We are not looking for employees.
We are looking for co-creators.
Shape the future with Narravero
This is more than a job – it’s real growth. We start where regulations set the framework and turn them into paths people actually want to follow. And that’s where our work begins.
We make products come alive. The Digital Product Passport (DPP) will soon be mandatory – but we’re already shaping it into a meaningful touchpoint between brands and consumers. Great products tell stories. Sustainability becomes tangible. Technology stays invisible – yet makes all the difference. Vision alone doesn’t change the world. It takes people who get things done, organize, and push forward.
We’re looking for exactly those people.
Location: Münster
Employment type: Full-time
When: As soon as possible
Our Mission: Let your products talk – and turn things into relationships.
We make the Digital Product Passport (DPP) an experience – a true touchpoint between brands and consumers. Our platform transforms products into powerful media bridges to their audience, building trust and unlocking completely new revenue opportunities.
We stand for customer experience built on user-centered journeys, data-driven growth, and full compliance with regulations (e.g., the Ecodesign Directive).
Your Role
As a Customer Success Manager, you are the central point of contact for our B2B customers – guiding them from onboarding and active usage through to growth and expansion. You build trusted relationships, understand their business needs, and help them unlock the full value of our platform.
You will also lead on-site workshops with customers as needed and should be open to frequent travel – particularly during onboarding phases. While we value work-life balance, there may occasionally be weekend work required, for example during major go-lives, events, or to meet critical milestones.
Your Responsibilities
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Own the entire customer lifecycle for your B2B accounts (Onboarding → Value Realization → Expansion)
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Lead onboarding projects in close collaboration with Sales and Product teams
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Conduct regular business reviews to drive customer engagement, product adoption, and upsell opportunities
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Act as the customer’s voice internally – sharing feedback and requests with Sales, Support, and Product Development
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Contribute to refining internal processes, playbooks, and customer documentation
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Support the development of scalable success initiatives (e.g., training materials, automation, templates)
What you bring to the table
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2–5 years of experience in Customer Success, Account Management, or Solution Consulting – ideally in a B2B SaaS environment
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Strong communication and relationship-building skills
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Native-level German and professional English (spoken and written)
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Willingness to travel frequently (within DACH or EU) and occasionally work weekends
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Ability to handle complex customer requirements and technical solutions confidently
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Structured, proactive working style with excellent time management
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Ideally: experience onboarding enterprise clients or leading customer success projects
What you can expect at Narravero
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High level of ownership and visibility within the company
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A dynamic, fast-growing environment where you can help shape processes and best practices
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Personal development opportunities and the chance to grow alongside us
Ready for your next big move?
Send your application to people@narravero.com.-
Location: Münster
Employment type: Full-time / Hybrid
When: As soon as possible
Our Mission: Let your products talk – and turn things into relationships.
We make the Digital Product Passport (DPP) an experience – a true touchpoint between brands and consumers. Our platform transforms products into powerful media bridges to their audience, building trust and unlocking completely new revenue opportunities.
We stand for customer experience built on user-centered journeys, data-driven growth, and full compliance with regulations (e.g., the Ecodesign Directive).
Your Role
As a Software Tester (m/f/d), you will design and execute automated tests and act as a key point of contact for our Customer Success team – across both Narravero and Diwima.
Your Responsibilities
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Test custom solutions and evolving feature requirements during development
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Create and document new bug reports
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Perform manual release testing and provide initial evaluations of results
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Create, expand, and manage test protocols
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Build, maintain, and further develop automated test processes (e.g., using Cypress)
What you bring to the table
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Broad technical understanding of SaaS platforms
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A structured and thorough working style
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Experience with iOS, Android, and web environments
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Knowledge in writing and maintaining automated tests
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Familiarity with Jira (Atlassian Suite) and Firebase/Firestore
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Experience with unit testing
What you can expect at Narravero
-
High level of ownership and visibility within the company
-
A fast-growing, dynamic environment where you can shape processes and best practices
-
Personal development opportunities and the chance to grow with us
Ready for your next big move?
Send your application to people@narravero.com.-
Ready to shape the future with us?
Then send your resume to people@narravero.com – we can’t wait to meet you!
Narravero is an equal opportunity employer and welcomes all qualified applicants.